Refund and Returns Policy

Our goal is to ensure that you are 100% happy with your purchase. If you have any technical or sales queries, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements. Contact us and we will sort this out immediately

For a full refund, one of the following conditions must be met:

1- The package was intercepted by customs after being insured.

2- Good/item doesn’t meet your requirement or satisfaction.

3- The package got damaged during transportation after being insured.

4- Delay in shipment or not delivered after 10 days of payment.

5-Wrong shipping of the parcel

Although we’d love to know where things went wrong, or how we can improve, make sure your case falls within the refund Category listed above for a full, no-questions-asked, refund within 30 days of your date of purchase. Please include your proof of payment so we can issue a refund as quickly as possible. Also, note that we make every attempt to process the refund as quickly as possible. 

Disclaimer

1. While we strive to ensure your order is delivered promptly, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, we cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.

2. We will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.

3. In the event you receive any faulty or damaged items, please contact us  within seven days of receipt of your order. Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon. Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.

4. We provide novelty documents and counterfeit bank notes ordered by clients, we are not responsible for what clients use these documents or bank notes for.